Associate, Operations

Location: Downtown Minneapolis, MN
Manager: Operations, Manager (Steve Greavu)
Supervisor: COO (Brent Field)
About NorthRock
NorthRock Partners is committed to helping exceptional people live exceptional lives. Through our Personal Office™ experience, we seamlessly deliver financial and lifestyle advice services uniquely tailed to give clients more time to make the impact they want on the world, and live their best self.
Position Summary
The Operations team is responsible for managing some of NorthRock’s most strategic, complex and high value projects/initiatives influencing company operations, client service, and planning advice. The team consists of five Associates who apply in-depth knowledge of operations, processes, and technology to execute cross-functional reporting and innovation. They partner with teams across NorthRock to drive scale, ensure data consistency and drive platform integration across all parts of the organization. The Associate will help lead our digital account opening process initiatives, create accurate client deliverables for client meetings, and be a champion of technology innovation and change throughout the firm. Working with a team of six, the Associate will help elevate our spirit and culture of collaboration, innovation, and exploration that is simply contagious.
What You Love to Do
  • Obsess over Type A things, like formatting uniformity, consistency in design, organization
  • Solve puzzles, use critical thinking skills, re-arrange things to make greater sense
  • Making other people happy by investing consideration in the small details
  • Work as an individual with autonomy in collaboration with a small project team of like-minded people
  • Pulling off the impossible in moments when the odds are against you
  • Create order out of chaos
  • Stay calm under pressure
  • Lend a hand beyond your job description – i.e., straightening a conference room when it doesn’t look neat or clean
  • Help others leverage their time and/or resources better
  • Give and receive feedback to increase professional growth
  • Influence others with a positive attitude
  • Invest in people around you
  • Work hard to later celebrate success
  • Have an eye for clean lines, elegance, and sophistication in everything you do, from writing an email to designing an internal report
  • Leverage your tech prowess to find new efficiencies and innovation in administrative process
  • Ask questions on the front end of a task to avoid wasting time on unnecessary steps
  • Ruthlessly prioritize to be maximally efficient
  • Use astute anticipation to stay ahead of others
  • Achieve high-performance goals
  • Build and maintain strong relationships across companies
Who You Are
  • A high performing achiever type
  • Client-service driven to the core
  • Analytical by nature
  • A “doer” who can execute with immaculate detail
  • Relationship builder & team player
  • Entrepreneurial attitude
  • Adaptable, innovative, and versatile
  • Self-starter who activates and executes
  • Calm under pressure
  • Self-learner who is known for being ambitious and curious
  • Critical evaluator of information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details
  • A good human with a strong code of ethics
What You’ll Do Once Here
CLIENT REPORTING/OPERATIONS
  • Work With Private Wealth Advisors and Client Service Managers to deliver exceptional client service
  • Work with Advisor Practices to implement operating procedures
  • Review and complete Client Meeting preparation deliverables and materials
  • Work with Operations Team regarding our digital account opening process initiatives
  • Maintain client portfolio data, and outside account aggregation tools
  • Ensure statements and deliverables are accurate and processed on time
  • Ensure Advisors are prepared with necessary meeting materials
  • Lead special project timelines and milestones for competition
  • Influence new hire success through the design and facilitation of on-boarding training through NorthRock University

TECHNOLOGY
  • Co-manage with a team of seven, the company’s technology platform – as assisted by various managed service providers
  • Serve as a dedicated desktop, productivity, and service representative to a segment of the staff to help colleagues reach maximal office productivity and personal computing
  • Influence new hire success through the design and facilitation of on-boarding training
  • As a team, handle all basic administrative functions including user account maintenance, report and dashboards, workflows and other routine technology tasks
  • As a strategic partner, identify solutions to solve problems through creativity and innovation, while balancing novelty thinking with the responsible
  • Work with Advisor Practices to implement operating procedures

INNOVATION
  • Quickly understand the business issues and challenges
  • Scanning and sensing opportunities for innovation across the Company
  • Sharing of best practices, trends, new technologies, business trends, etc.
  • Co-curate and host recurring training opportunities across the firm to inspire ingenuity, drive innovation, and grow skill set across the organization
Relevant Experience and Mindset
  • A bachelor’s degree from an accredited college or university with a minimum 3.5 GPA
  • Proficient knowledge in MS Office Suite (Excel, Word, PowerPoint)
  • During the high demand seasons (e.g.; quarter-end), the full-time schedule will be driven by company needs. During traditional season, the full-time schedule will be Monday – Friday, 8:00am – 6:00pm
  • Experience in the financial services industry
  • Record of success in improving processes and leading department growth
  • Excellent project management skills
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage lateral and upwards
  • Experience with a CRM database is appreciated (e.g., Salesforce)
  • Emotional maturity, professional mindset, and the utmost discretion
  • Strong communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Detail oriented with exceptional organizational skills
  • Flexibility with hours and scheduling; available to work overtime as needed
  • Proficiency in all areas of Microsoft Office and Apple iOS mobile; must be very tech savvy
  • United States work authorization
  • Criminal Background check is required
What You Should Know
Our business model was built on finding unconventional ways to drive innovation in a traditional industry. Our teamwork approach to managing technology, platforms, and innovation within the organization is another example of what makes our company unique. No two days are alike in this role – this role’s many responsibilities are not fully covered in the bullets above, and we believe the best candidates will understand and appreciate that. Small portions of this position will be crafted once you are hired. You will likely wear more hats than you expect, and we will communicate expectations to ensure alignment.

We value hard work and strong performance – we believe it is up to every individual to ensure their success by achieving or exceeding the goals set out for them. Underperformance is not an option in this team-centric role. On the team, it is important for everyone to carry their weight and pitch in as needed. Exceptional performance will be rewarded and recognized.

Feedback is essential – it’s natural that mutual feedback is necessary to help shape and define the working relationship. You’ll gain plenty of respect if you seek out feedback outward and upward, rather than wait for it – and it’ll show us that you’re taking the role seriously.

We’re willing to fail to succeed in the end – when you’re brave enough to seek out areas of opportunity for growth and development, you can expect a few bumps and bruises along the way. We get it, truly. We expect mistakes to be made and failures to be had. But, more importantly – we encourage our staff to fail fast and learn from their mistakes quickly and teach others how to prevent similar land-mines.
Benefits
  • Offices are regularly stocked with coffee, soda, and beverage products for the enjoyment of employees
  • Employee Financial Planning Program
  • 401(k) Retirement Plan with Safe Harbor Matching & Profit Sharing Plan
  • Incentive Compensation Plan including Team Bonus and Annual Individual Bonus
  • Competitive Compensation & PTO
  • Volunteer PTO Exchange Program
  • Employer-sponsored medical benefits w/FSA and HSA availability (multi-plan options available)
  • Monthly dinner with member of Leadership Team
  • Sponsored company and team events
  • Education reimbursement program for approved professional credential programs
  • Bring Your Sons and Daughters to Work Day
  • Annual All Team Summer Event
  • Annual All Team Winter Event
  • Gym membership to Steele Fitness in Capella Tower
How to apply
Please reference job title in the subject line and email resume plus cover letter to Lacey Stenson at lacey@northrockpartners.com
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